Projects

PROJECT DETAILS

Budget: $16.9 million
Construction phase: 2022-2025
Scheduled completion: Fall 2025

PATCO Ticket Collection Enhancement & Modernization

Project Description

The Ticket Collection Enhancement & Modernization Project upgrades PATCO’s fare collection system, introducing additional contactless payment options such as mobile phones, smartwatches, and contactless credit/debit cards, all of which can be used directly at PATCO fare gates.

Key improvements include:

  • Upgraded Fare Gate Readers: Supporting modern payment methods, including credit/debit cards, Apple Pay, Google Pay, and Samsung Pay, for faster, seamless entry.
  • Enhanced Ticket Vending Machines (TVMs): Now capable of dispensing paper money as change, instead of dollar coins.
  • New Limited-Use Smart Tickets: Replacing magnetic striped paper tickets with tickets contactless technology.
  • Modernized Point-of-Sale Systems: Upgraded FREEDOM Card Service Center systems for improved customer service.

The existing fare collection system, introduced in 2007, is reaching the end of its useful life, with many components in station devices becoming outdated. These upgrades are aimed at aligning with current technology standards and meeting evolving customer expectations.

Riders can expect to start benefiting from these upgrades, including the convenience of tapping mobile payments to ride at various stations, by the end of the year.

FAQs

What is changing?
PATCO is upgrading its fare collection system to introduce more convenient, contactless payment options, including credit/debit cards, Apple Pay, Google Pay, and Samsung Pay. Riders will be able to use mobile phones, smartwatches, and contactless credit cards directly at fare gates. In addition to these new options, FREEDOM Cards will continue to be accepted, as well as cards for our reduced fare and transit benefit programs.

Will the FREEDOM Card be discontinued with the new system?
No. The FREEDOM Card will remain valid and accepted at all fare gates. However, as customers use up their FREEDOM Card balances, many are expected to transition to contactless payment methods due to the added convenience of tapping a mobile device or smartwatch at the fare gates.

How will the new system affect Reduced Fare Program (RFP) and transit benefits customers?
There will be no changes. Customers enrolled in these programs will continue to use their specially programmed FREEDOM Cards as usual.

Will one-way and roundtrip tickets still be available?
Yes, one-way and roundtrip tickets will continue to be offered at ticket vending machines. These tickets are designed for immediate use and will remain valid for three days after purchase. Instead of paper tickets with magnetic stripes, the new tickets will be made of thin plastic and can be tapped at fare gates, just like FREEDOM Cards and mobile devices.

What options will be available for cash customers?
Cash customers can continue to purchase tickets in stations at ticket vending machines (TVMs), which accept cash, credit and debit cards. With the system upgrade, TVMs will provide paper money as change, instead of the dollar coins dispensed by the current machines.

Will SEPTA Key be accepted?
SEPTA Key Cards with the debit MasterCard feature enabled can be used at PATCO fare gates, as they function like any other contactless debit card. However, funds from the SEPTA Key Travel Wallet cannot be used at PATCO, as the two systems operate independently.

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