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Released: 4/14/2025 

DRPA Salutes the Public Safety Communications Professionals Who Always “Answer the Call”

The Delaware River Port Authority (DRPA) and Port Authority Transit Corporation (PATCO) are proud to recognize and celebrate its public safety telecommunications team— and teams across the country— during National Public Safety Telecommunications Week (NPSTW), observed this year from April 13–19.

Observed annually during the second full week of April, NPSTW shines a spotlight on the dedicated individuals who play a vital role in emergency response systems nationwide. These professionals are the calm voices on the line during moments of crisis, ensuring help gets to where it’s needed most.

At DRPA, our Central Communications Department is staffed by a highly skilled team that provides round-the-clock service, 365 days a year. These professionals manage incoming calls and coordinate emergency response efforts across DRPA bridges and PATCO stations. Each year, they field more than 100,000 calls for assistance—responding to everything from onboard medical incidents to stranded motorists. They also support DRPA police officers by searching criminal justice databases, verifying vital information, and transmitting real-time updates to officers in the field. In addition, they monitor and respond to safety and security tips submitted through the “Look Up. Speak Up.” app, ensuring that all concerns are addressed swiftly and appropriately.

As a gesture of appreciation, the Ben Franklin Bridge will glow yellow on April 13–16 and again on April 18–19, in tribute to the dedicated men and women in public safety communications at DRPA/PATCO and throughout the nation.

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