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Released: 9/25/2006 

PATCO Riders to be Polled On Concierge Service

Beginning September 25th, PATCO High Speed Line riders using the Lindenwold Station will be surveyed to determine their interest in a concierge service, Mayor Frank DeLucca of Lindenwold announced. The idea is an initiative of the Borough and PATCO. A concierge service is viewed as a way to bring added convenience to PATCO passengers and better connect local businesses to a market of more than 3,000 people each day. Survey forms will be available at the Lindenwold Station and online at and Riders will be asked questions about their interest in such a service and the types of products or services they need. “It represents a value added service for busy riders,” said John Matheussen, CEO of the Delaware River Port Authority (DRPA), PATCO's parent organization. “We're constantly looking for ways to improve service to our riders and attract new ones. We certainly think the concierge is something worth exploring.” For businesses in Lindenwold and communities adjacent to the PATCO Station, the prospect of gaining better access to the 3,000 riders per day represents a great business opportunity. “The concierge can represent a win-win for the passengers and local businesses,” DeLucca said. “If successful, the concierge could transform the station into a true service center.” Under the proposed concept, a concierge desk, operated by a private vendor, would be set up at the station for riders to access a number of services, from dry cleaning and shoe repair to gourmet take out and auto repair. A concierge would establish relationships with local businesses that would provide the products and services. “The model is based on convenience and commuters' need to save time,” Matheussen said. If the results of the rider surveys indicate a demand for the concierge, proposals will be requested from private firms with an interest in operating and managing the Lindenwold concierge for a six-month pilot period.

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